EVALUASI KEPUTUSAN MASYARAKAT DITINJAU DARI KUALITAS PELAYANAN (Studi di Bandara Adisutjipto Yogyakarta)
DOI:
https://doi.org/10.47200/jcob.v2i2.660Keywords:
Service, reality, expectation, consumer satisfactionAbstract
Yogyakarta’s society economics experience step-up that significant and positive to development that is done by all good party at industry’s area object and industry is service. Air transportation service business activity experience step-up each year ala significant enthusiastically local’s society and international utilizes Adisutjipto’s international airport. Operator role assign value positive to user society satisfaction airport service, with element reliability, responsiveness, assurance, emphaty, and tangibles. Service to positive consumer give impact on ability warms up effort for effloresce deep technology and is independence soul. Ply a part human Resource at Adisutjipto’s Space has factor thet dominant to in the presence effort body. This in the presence have share to consumer satisfaction in service effort purpose flight. Method observation ling to utilize analysis regression statistic with sample as much emphaty, and tangibles regarding service user satisfaction air transportation. Done by research with various analyses’ tool sice early month of March 2017 to the last month of Julies 2017, therefore to five element regard positively to consumer satisfactions. Factor assurance as surety of safety and a moral certainty time constitutes factor that dominant.
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