Rulandari N. INCREASING PATIENT SATISFACTION: THE EFFECT OF SERVICE QUALITY, STANDARD OPERATING PROCEDURES (SOP), AND COMPETENCE, CASE STUDY AT A HOSPITAL IN JAKARTA. AoEJ [Internet]. 1Nov.2023 [cited 3Jul.2024];14(2):1405-30. Available from: https://jurnal.ucy.ac.id/index.php/fkip/article/view/2098