Rulandari, Novianita. “INCREASING PATIENT SATISFACTION: THE EFFECT OF SERVICE QUALITY, STANDARD OPERATING PROCEDURES (SOP), AND COMPETENCE, CASE STUDY AT A HOSPITAL IN JAKARTA”. Academy of Education Journal 14, no. 2 (November 1, 2023): 1405–1430. Accessed November 23, 2024. https://jurnal.ucy.ac.id/index.php/fkip/article/view/2098.