RULANDARI, Novianita. INCREASING PATIENT SATISFACTION: THE EFFECT OF SERVICE QUALITY, STANDARD OPERATING PROCEDURES (SOP), AND COMPETENCE, CASE STUDY AT A HOSPITAL IN JAKARTA. Academy of Education Journal, [S. l.], v. 14, n. 2, p. 1405–1430, 2023. DOI: 10.47200/aoej.v14i2.2098. Disponível em: https://jurnal.ucy.ac.id/index.php/fkip/article/view/2098. Acesso em: 23 nov. 2024.