Maqashid Syariah and Consumer Protection: Rebuilding Gen Z Trust in Sharia Insurance

Authors

  • Najma Taralia Farah Sunan Kalijaga State Islamic University Yogyakarta Indonesia image/svg+xml
  • Joko Setyono Sunan Kalijaga State Islamic University Yogyakarta Indonesia image/svg+xml
  • Samsul Hadi Sunan Kalijaga State Islamic University Yogyakarta Indonesia image/svg+xml
  • Navi Risanti Sunan Kalijaga State Islamic University Yogyakarta Indonesia image/svg+xml
  • Fattah S. Santoso Universitas Cokroaminoto Yogyakarta Indonesia
  • Ali Sayyid Mata A'Sharqiyah University Ibra Oman image/svg+xml

DOI:

https://doi.org/10.47200/awtjhpsa.v6i1.3615

Keywords:

Generation Z, Sharia Insurance, Islamic Financial Literacy, Maqashid Syariah

Abstract

This normative legal research examines why Generation Z remains hesitant toward sharia insurance despite growing digital literacy and relatively high religiosity. Within conceptual and statutory approach, it argues that low Islamic financial literacy, information overload, and the gap between normative sharia principles and actual industry practice are the main factors undermining trust. Framed through the lens of maqashid syariah, the study finds that trust cannot be built on religious labelling requires tangible evidence of transparency, fair governance, and real-world benefits. Strengthening digital literacy programmes, improving product transparency, and anchoring institutional governance in measurable maqashid indicators are proposed as concrete steps toward rebuilding Generation Z’s confidence in sharia insurance.

Downloads

Download data is not yet available.

References

Al Amin, M. N., Abdullah, A., Santoso, F. S., Muthmainnah, M., & Sembodo, C. (2023). Metode Interpretasi Hukum Aplikasi Dalam Hukum Keluarga Islam Dan Ekonomi Syariah. Asas Wa Tandhim: Jurnal Hukum, Pendidikan Dan Sosial Keagamaan, 2(1), 15–36. https://doi.org/10.47200/AWTJHPSA.V2I1.1347

Al-Amin, M. N. K., Santoso, F. S., Murtadho, I., & Wahuri, S. D. (2024). Beyond Marxist Materialism: H.O.S Tjokroaminoto’s Islamic Socialism and Its Maqāṣidī Foundations. Asy-Syir’ah: Jurnal Ilmu Syari’ah Dan Hukum, 58(2), Article 2. https://doi.org/10.14421/ajish.v58i2.1596

Ambarwati, D., & Astri Yusniarti. (2025). Financial Technology in Islamic Finance: Conceptual Foundations, Opportunities and Challenges. International Journal of Islamic Economics, 7(02), 111–119. https://doi.org/10.32332/ijie.v7i02.11844

Andhayani, N. Q. L. Y. A. N. A. (2024). Sharia Financial Literacy and Good Corporate Governance for Generation Z: Study in Sharia Banks in Indonesia. JIEFeS: Journal of Islamic Economics and Finance Studies, 5(2), 259–272. https://doi.org/10.47700/jiefes.v5i2.8004

Anggraeni, V. D. (2026). Trust Merek di Era AI: Mediasi Niat Beli Generasi Z dan Virtual Influencer. Jurnal Lentera Bisnis, 15(3), 979–990. https://doi.org/10.34127/jrlab.v15i1.2045

Anindita, N., Sukmaningrum, P. S., & Rusmita, S. A. (2024). Impact of Islamic Financial Literacy, Money Attitude, and Social Environment on Young Muslim Couples ’ Financial Planning. AJIM (Airlangga Journal of Innovation Management), 05(03), 449–462. https://doi.org/10.20473/ajim.v5i3.60549

Aulia, H., Wardani, K., Maharani, M., Angelia, N. F., & Malik, A. (2025). Asuransi Syariah dan Penerapannya terhadap Prinsip Maqashid Syariah dalam Ekonomi Islam. JPIM: Jurnal Penelitian Ilmiah Multidisipliner, 01(04), 433–440.

Azhima, Z. A., & Pinem, D. (2024). Analysis of Financial Literacy, Financial Technology, and Lifestyle on Financial Behavior of Generation Z in Pulo Village. Formosa Journal of Sustainable Research, 3(1), 79–98. https://doi.org/10.55927/fjsr.v3i1.7729

Bosnjak, M., Ajzen, I., & Schmidt, P. (2020). The Theory of Planned Behavior: Selected Recent Advances and Applications. Europe’s Journal of Psychology, 16(3), 353–356. https://doi.org/10.5964/ejop.v16i3.3107

Chernev, P. K. K. L. K. A. (2021). Marketing Management (16th ed.). Pearson.

DjiangTono, A. M. (2025). The Digital Trust Paradox: A Netnographic Analysis of Gen Z Consumer Interactions with AI Chatbots on E-Commerce Platforms. Ecosia: Economy of Asia International of Conference, (1), 1326–1332.

Eva Mawarni Putri, Nadia Sari SW, Moniqa Astrid, & Muhammad Arfan Harahap. (2025). Pengaruh Literasi Keuangan Syariah Terhadap Pengambilan Keputusan Finansial Generasi Z. Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-Commerce, 4(4), 37–47. https://doi.org/10.30640/digital.v4i4.5384

Farah, N. T., Afdawaiza, A., Razik, A. S., Makky, A. A. A., & Sajid, D. I. B. (2026). Fiqh Muamalah Analysis of Paylater Systems: Behavioral Control, Impulse Buying, and Sharia Compliance. Ulumuddin: Jurnal Ilmu-Ilmu Keislaman, 16(1), 319–334. https://doi.org/10.47200/ulumuddin.v16i1.3612

Farah, N. T., Bawono, A., Risanti, N., Fajar, S. A., Mata, A. S., & Pita, A. F. (2026). Digitalization, Financial Development, and Institutional Quality on ASEAN Economic Growth. Nuansa Akademik: Jurnal Pembangunan Masyarakat, 11(1), 319–338. https://doi.org/10.47200/jnajpm.v11i1.3598

Farah, N. T., Salzabillah, D. S., & Ria, T. I. A. (2024). Analisis Pengaruh Transformasi E-Wallet dalam Era Digital Economic: Pendekatan Metode Delphi. Asas Wa Tandhim: Jurnal Hukum, Pendidikan Dan Sosial Keagamaan, 3(2), 169–180. https://doi.org/10.47200/awtjhpsa.v3i2.3042

Farhana, N. (2024). Implementasi Maqashid Syariah Pada Asuransi Syariah di Indonesia. Jurnal Ilmiah Ekonomi Islam, 10(1), 58. https://doi.org/10.29040/jiei.v1i1.12305

Fitroti, A., Husniyyah, N., Chandra, R. A., & Setiawan, I. (2025). Asuransi Syariah Sebagai Instrumen Perlindungan Keuangan yang Berkeadilan: Studi Kepustakaan. Seminar Nasional Ekonomi Dan Bisnis Islam Tahun 2025, 56, 1516–1522.

Gultom, R. H., Rozaini, N., Sinurat, N. A., Angkat, F., Enjel, T., Sihombing, O., Nainggolan, N. P., Tanjung, A. A., Ariza, D., Ekonomi, F., & Medan, U. N. (2024). Analisis Perkembangan Aset Asuransi Syariah di Indonesia 2015-2022. INNOVATIVE: Journal Of Social Science Research, 4(3), 15751–15763. https://doi.org/10.31004/innovative.v4i3.11274

Hakim, M. A., & Supriyanto, A. (2024). Sharia Fintech An D Gen Z: The Mediating Role of Perceived Usefulness. Jurnal Ekonomi Dan Keuangan Islam, 13(1), 322–346. https://doi.org/10.22373/share.v13i1.22990

Hanif, M. F., & Fawwaz, M. F. A. (2025). Exploring Fintech Adoption in Islamic Banking: A Systematic Literature Review. El-Qish: Journal of Islamic Economics, 5(2), 144–157. https://doi.org/10.33830/elqish.v5i2.13449.2025

Henry Wasosa. (2025). Influence of Psychological Well-Being and School Factors on Delinquency , During the Covid-19 Period Among Secondary School Students in Selected Schools in Nakuru County: Kenya. International Journal of Research and Innovation in Social Science (IJRISS), VII(2454), 1175–1189. https://doi.org/10.47772/IJRISS

Iffah, A. A. C. N. Al. (2024). Determinasi Literasi Asuransi Syariah Generasi Z: Peran Digital Marketing, Religiusitas, dan Budaya Sosial di Sumatera Barat. Jurnal Akuntansi Dan Ekonomika, 14(2), 1–11. https://doi.org/10.37859/jae.v15i2.10749

Indrarini, T. K. E. and R. (2025). Pengaruh Literasi Keuangan Digital , Religiusitas , dan Persepsi Risiko terhadap Minat Menggunakan Peer-to-Peer Lending Syariah pada. Jurnal Rumpun Ekonomi Syariah, 8(2), 512–530. https://doi.org/10.25299/syarikat.2025.vol8(2).22989

Ischika, R. A. S. A. N. A. Z. D. D. A. A. R. D. A. P. (2025). The Influence of Digital Literacy and Islamic Financial Literacy on Gen Z’s Interest in Islamic Banking. OPSearch: American Journal of Open Research, 4(11), 322–331. https://doi.org/10.58811/opsearch.v4i11.219

Katona, G. (1968). Consumer Behavior: Theory and Findings on Expectations and Aspirations. American Economic Association, 58(2), 19–30.

Khusairi, A. (2025). Digital Literacy: Strengthening Gen Z ’ s on Moderate Islam. Islam Realitas: Journal of Islamic and Social Studies, 11(1), 90–103. https://doi.org/10.30983/islam_realitas.v11i1.9239

Majid, H., & Majid, R. (2026). Key factors influencing Generation Z participation in Islamic mutual funds in Indonesia. Asian Journal of Islamic Management, 7(2), 324–341. https://doi.org/10.20885/AJIM.vol7.iss2.art9

Majid, M. S. Hidayat. H. A. (2025). Analisis Konsep dan Aplikasi Maqashid Syariah Dalam Pengelolaan Keuangan Syariah. SYARIKAT: Jurnal Rumpun Ekonomi Syariah, 8(2), 442–453. https://doi.org/10.25299/syarikat.2025.vol8(2).26757

Mufidah, D., & Nasrulloh, N. (2025). Gen Z Response to Islamic Mobile Banking Adoption: A Technology Acceptance Model with Cybersecurity Perspective. Jurnal Ilmu Ekonomi Terapan, 10(2), 356–368. https://doi.org/10.20473/jiet.v10i2.73564

Muhammad Sifaudin, & Nur Ayiyah. (2024). The Future of Digital Finance: The Impact of Cryptocurrency and Blockchain on Digital Securities in Indonesia and Gen Z’s Adoption Potential. Journal of Business Management and Islamic Banking, 03(1), 71–100. https://doi.org/10.14421/jbmib.v3i1.2345

Mustika, R., Sudirman, I. F., & Burhani, H. H. (2025). Literasi keuangan syariah dan transformasi digital: Analisis Perilaku Gen Z dalam pengunaan fintech. Journal of Accounting and Digital Finance, 5(1), 107–119. https://doi.org/10.53088/jadfi.v5i1.1870

OJK. (2025). Indeks Literasi dan Inklusi Keuangan Masyarakat Meningkat, OJK Dan BPS Umumkan Hasil Survei Nasional Literasi dan Inklusi Keuangan (SNLIK) Tahun 2025. SP 69/OJK/GKPB/V/2025. https://ojk.go.id/id

Pamikatsih, M., Cahyaningsih, R., Nahdlatul, U., Al, U., & Cilacap, G. (2025). The Influence of Fintech Adoption and Financial Literacy on Financial Performance with Digital Trust as a Moderating Variable in Islamic Banks. Jurnal Bisnis Dan Kewirausahaan, 2(2), 122–136. https://doi.org/10.71154/g9qn7w26

Prawitasari, D., Kadarningsih, A., & Ahmad, M. (2025). Financial Behavior of Gen Z Students: Digital Lifestyle, FoMo, and Financial Literacy. Solusi: Jurnal Ilmiah Bidang Ilmu Ekonomi, 23(3), 475–487. https://doi.org/10.26623/slsi.v23i3.12359

Putri, T. S. A. M. (2025). Religiosity and Islamic Financial Literacy in Gen-Z’s Islamic Bank Saving. Techno-Socio Ekonomika, 18(1), 34–48. https://doi.org/10.32897/techno.2025.18.1.4033

Rahayu, D. P. A. S. D. R. (2023). Generation Z’s Financial Behaviour: The Role of Islamic Financial Literacy. ISRA International Journal of Islamic Finance, 15(2), 20–37. https://doi.org/10.55188/ijif.v15i2.540

Rahayu, S. H., & Muthmainnah. (2025). The influence of islamic video content on the formation of halal awareness: An analysis of muslim consumer behavior based on the theory of planned behavior. At Turots: Jurnal Pendidikan Islam, 1679–1700. https://doi.org/10.51468/jpi.v7i2.1134

Rahman, A. S., & Nugroho, T. (2026). Crypto Dowry Acceptance Among Muslim Millennials: Theory of Planned Behavior with Religiosity Moderation. AL-MANHAJ: Jurnal Hukum Dan Pranata Sosial Islam, 8(1), 599–620. https://doi.org/10.37680/almanhaj.v8i1.7996

Ridwan, N. H. (2025). Decision-making behavior of generation Z in online purchases: A systematic literature review. Multidisciplinary Reviews, 8(12), 1–10. https://doi.org/10.31893/multirev.2025384

Rohayati, F. R. M. Z. (2022). Prinsip-Prinsip Muamalah yang Melandasi Operasional Asuransi Syariah. Jurnal Manajemen Dakwah, 10(2), 253–271. https://doi.org/10.15408/jmd.v10i2.29169

Salem, M. R. M., & Shahimi, S. (2025). A comprehensive analysis of FinTech (1968–2025): A bibliometric approach. Future Business Journal, 11(1), 1–20. https://doi.org/10.1186/s43093-025-00652-1

Saren, C. M. (2025). Gaya Hidup Konsumtif Gen Z dan Implikasinya terhadap Perencanaan Keuangan: Sebuah Kajian Literatur. Jurnal Ilmiah Raflesia Akuntansi, 11(1), 475–481. https://doi.org/10.53494/jira.v11i1.886

Simon, H. A. (1962). An Information Processing Theory of Intellectual. SRCD: Society for Research in Child Development, 27(2), 150–161.

Sugiarti, R., Adinda, S., Huda, N., Aisyah, S., Azifah, N., Gunadarma, U., & Jurnal, F. P. (2025). Pengaruh Literasi Keuangan Syariah dan Kepercayaan terhadap Minat Generasi Z dalam Menunaikan Infaq dan Shadaqah Menggunakan Fintech Payment. JAMAN: Jurnal Akuntansi Dan Manajemen Bisnis, 5(01), 33–42. https://doi.org/10.56127/jaman.v5i1.2137

Sukri, S. Al, & Prihastuti, A. H. (2025). Shariah Compliance, Trust, and Perceived Risk in Digital Islamic Banking: Evidence from Millennial and Gen-Z. Journal of Islamic Business and Finance (IBF), 6(2), 139–158. https://doi.org/10.24014/ibf.v6i2.38656

Suwanan, A. R. P. and A. F. (2025). Determinants of Generation Z ’ s Intention to Pay Zakat Digitally Potensi dan Serapan Pengumpulan Zakat Nasional Tahun 2020-2024. Jurnal Ekonomi Syariah Teori Dan Terapan, 12(3), 264–283. https://doi.org/10.20473/vol12iss20253pp264-283

Swanson, H. L. (1987). Information Processing Theory and Learning Disabilities: An Overview. Journal of Learning Disabilities, 20(1), 1–6. https://doi.org/10.1177/002221948702000102

Syarbaini, S. J. B. P. S. S. A. M. B. (2024). Maqashid Sharia Analysis of Insurance Implementation in Sharia Pawnshops. Iqtishodia: Jurnal Ekonomi Syariah, 9(2), 1–8. https://doi.org/10.35897/iqtishodia.v9i2.1515

Widyastuti, E., Mumtaz, N. Al, & Zahra, K. (2025). Exploring Muslim Gen Z’s Financial Behavior: Roles of Islamic Literacy, Emotion Coping, and Self-Efficacy. Jurnal Ilmiah Manajemen Kesatuan, 13(5), 3515–3528. https://doi.org/10.37641/jimkes.v13i5.3760

Wira, J. D. Y. D. S. R. A. (2024). Pengaruh Literasi Keuangan Syari’ah, Religiusitas Terhadap Minat Generasi Z Menggunakan Asuransi Syari’ah. Maro; Jurnal Ekonomi Syariah Dan Bisnis, 7(2), 257–268. https://doi.org/10.31949/maro.v7i2.11519

Wiyani, S., & Syahbudi, M. (2025). The Role of Fintech in the Transformation of the Cashless Society of the Sharia Financial Sector with A Literature Review Approach. Balanca: Jurnal Ekonomi Dan Bisnis Islam, 7(2), 126–160. https://doi.org/10.35905/balanca.v7i2.14908

Wulansari, M., Rahmawati, A., Puspita, A. S., & Nurrahman, A. (2025). Keputusan Menabung dan Investasi Gen Z di Bank Syariah Dilihat dari Pengaruh Digitalitation, Economic Condition, dan Sharia Financial Literacy. Jurnal Ekonomi & Pendidikan, 22(1), 50–60. https://doi.org/10.21831/jep.v22i1.85699

Zainarti, A. A. K. (2025). Analisis Gaya Hidup Dan Nilai Nilai Islam Terhadap Pembelian Asuransi Syariah di Kalangan Gen Z. Jurnal Ilmiah Ekonomi Dan Manajemen, 3(1), 238–244. https://doi.org/10.61722/jiem.v3i1.3492

Downloads

Published

2026-07-21

How to Cite

Farah, Najma Taralia, Joko Setyono, Samsul Hadi, Navi Risanti, Fattah S. Santoso, and Ali Sayyid Mata. “Maqashid Syariah and Consumer Protection: Rebuilding Gen Z Trust in Sharia Insurance”. Asas Wa Tandhim: Jurnal Hukum, Pendidikan Dan Sosial Keagamaan 6, no. 1 (July 21, 2026): 93–106. Accessed August 3, 2026. https://jurnal.ucy.ac.id/index.php/awtjhpsa/article/view/3615.

Issue

Section

Articles